Due to the consumable nature of tea and food products, we do not accept returns on opened products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue, and we will work to make it right.
Unopened Products
Unopened products may be eligible for return within 14 days of delivery. Returned items must be unopened, unused, and in their original condition.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after processing.
